Return and Refund Policy

At Cozy Attire, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

Returns are accepted under the following conditions:

  • The request is made within a specified return period from the date of delivery
  • The item is unused, unwashed, and in original condition
  • Original tags, packaging, and invoice are intact
  • The product is not damaged by the customer

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items purchased during clearance or special discount sales
  • Customized or altered products
  • Products damaged due to misuse or negligence
  • Innerwear or hygiene-sensitive items (if applicable)

Return Process

  • Customers must contact our support team to initiate a return request
  • Return approval is subject to inspection of the product
  • Customers may be responsible for return shipping costs unless the item is defective or incorrect

Refund Policy

  • Once the returned product is received and inspected, refunds will be processed
  • Refunds are issued through the original payment method or as store credit, depending on the case
  • Processing time may vary based on payment provider policies

Exchange Policy

  • Exchanges are subject to product availability
  • If the desired replacement is unavailable, a refund or store credit may be offered

Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us immediately with clear photos or videos. We will arrange a replacement or refund as appropriate.